Take a Photo. AI Fills the Form
Your inspector takes a photo of any asset or defect. AI reads it and fills the inspection form automatically. No typing. No manual entry.
Customer Experience Audit App
Customer Experience Audit App turns customer experience audits into a scored, repeatable programme. Auditors score each customer experience against weighted criteria, attach photo evidence, and track corrective actions to verified closure across every site. Managers compare audit scores across sites and track every corrective action to closure.
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How Customer Experience Audit App Scores a Customer Experience Audit
Step 1
Score Consistently
Weighted criteria are built into the customer experience audit template.
Step 2
Evidence Every Finding
Auditors attach photo proof for each non-conformance.
Step 3
Compare and Act
Scorecards rank sites and failed criteria become corrective actions.
AI-Powered Features for Your Field Workflows
Everything your field team does on paper, Inspectly360 does automatically: faster, more accurate, and without the admin.
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Speak. AI Writes It Down.
Inspectors speak their observations in any language. AI transcribes and fills the form in real time. Completely hands-free in the field.
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Inspections Done. Report Ready.
The moment an inspection is submitted, a branded PDF, Excel, or CSV report generates automatically. No manual work. No waiting.
Connect Your Existing Tools.
Inspectly360 integrates with the tools your team already uses, including Zoho, Microsoft 365, and SAP. No double entry.
Live Dashboard. Every Site. Always On.
Your operations team sees completion rates, open issues, and compliance scores across all sites in real time. No chasing updates.
Built to Handle Any Challenge
From data collection to compliance: see how teams use Inspectly360 for every use case.
Why Teams Need This App
Use it as a digital workflow so your team captures consistent evidence, stays aligned in the field, and produces reports stakeholders can trust without retyping answers from paper.
Customer Experience issues get logged, then quietly forgotten
A failed item is noted during a routine audit. Nobody owns it, no date is set, and the next audit finds the same problem on the same customer experience. Issues are logged, not closed.
Problem
- Failed items noted but never assigned to anyone
- No due date, so nothing is ever actually overdue
- The fix is marked done with no proof it happened
Solution
- Every failed item becomes an owned corrective action
- Closure requires a verification photo before sign-off
- Overdue actions escalate automatically
You find out about a customer experience problem from a complaint
There is no live view of customer experience status across sites. The first sign that something failed on the customer experience is a client call or an incident, by which point the problem is already public.
Problem
- No live view of customer experience status across sites
- Problems surface as complaints, not as data
- Risk is invisible until it becomes an incident
Solution
- Live multi-site dashboard of completion and open issues
- Compliance risk scoring flags sites trending to failure
- Natural language queries answer questions on the spot
Every auditor scores the customer experience audit differently, so sites cannot be compared
One auditor is strict, another is lenient, and a third skips sections. The customer experience audit scores come back, but leadership cannot tell whether a low score means a weak site or a tough auditor.
Problem
- Scoring depends on which auditor showed up
- Sections get skipped with no record
- Scores are not comparable across sites
Solution
- Weighted criteria baked into the audit template
- Mandatory sections, so nothing is skipped
- Comparable scores that roll up across the estate
Frequently Asked Questions
How does Customer Experience Audit App score customer experience audits so sites can be compared?
Customer Experience Audit App carries the scoring scheme inside the audit template, so scoring does not depend on which auditor showed up. Each criterion has a weight, and as the auditor scores each store, fixture, or zone the app calculates the section and overall score automatically. Two sites audited by two people produce numbers that can be compared fairly. Mandatory sections stop an auditor from skipping items, and photo evidence is required for any non-conformance. Every failed criterion becomes a corrective action with an owner and due date, so the audit produces fixes rather than just a score. Leadership sees audit scores and trends roll up across the estate, and can rank sites or vendors objectively.
How does Customer Experience Audit App help with compliance and audits?
Inspectly360 captures every customer experience record with timestamps, photo evidence, and structured fields aligned to FSSAI, fire NOC, and brand-standard audit requirements. Each store check produces a digital trail per store, fixture, or zone and per site, so when an auditor or authority asks for proof, your team produces it in seconds rather than days. Templates can be configured for the specific schedule and frequency required at each site, and dashboards surface upcoming statutory due dates and overdue store checks alongside operational data. The result is a single defensible record per store check, not a folder of photos and a chat thread.
Does Customer Experience Audit App work offline?
Yes. The Customer Experience Audit App is offline-first by design. Inspectors download their assigned store checks before going on site, then complete forms in basements, back-of-house areas, cold storage, and stores without any network connection. Photos, voice notes, geotags, and form fields all save locally on the device. When the phone or tablet returns to coverage, submissions sync automatically. Local validation flags incomplete sections before submission so nothing is missed. This matters in real retail environments where signal drops are routine in the very places that need the most evidence.
What evidence does Customer Experience Audit App capture?
Every submission carries a timestamp, the inspector's identity, an optional geofenced location, and the full set of answers, photos, and voice notes attached to that store check. Failed items create issues with severity, owner, and verified closure photos. Reports generate automatically as branded PDFs with site, asset, and finding details. When an auditor or client asks for proof of a customer experience store check, your team produces a complete digital record in seconds. The same evidence supports FSSAI, fire NOC, and brand-standard audit documentation requirements where relevant.
How are failed items escalated to vendors and store managers?
Every failed item can spawn a corrective action with a named owner, due date, severity, and photo proof requirement on closure. Vendors receive notifications, see their open actions in the app, and submit verified closure photos before the action closes. Dashboards show open and overdue actions per site, per vendor, and per audit cycle, so leadership can see whether issues are actually closing or just sitting in a backlog. Vendor performance scoring tracks closure speed and re-open rate over time, so area managers can compare store and regional partners objectively before assigning the next site.
Does Customer Experience Audit App work across multiple stores and regions?
Yes. A single Inspectly360 instance covers every site in your store estate. Each store has its own assets, templates, vendors, and store checks, but the retail operations director sees one live dashboard with completion rates, open issues, and risk score by store and region. AI-generated daily briefings summarise which sites had problems, which store checks are overdue, and which need attention today. Natural language dashboard queries let you ask plain questions and get instant answers, replacing the Monday morning task of manually compiling store reports from WhatsApp and Excel.
How does AI in Customer Experience Audit App help inspectors?
AI handles the paperwork while the inspector handles the physical check. Photo analysis can detect defects such as planogram gaps, stock issues, hygiene lapses, safety hazards, and brand-standard deviations, and pre-fill the form. Voice-to-text lets the inspector speak observations in English, Hindi, or Marathi, and the form fills itself. AI smart suggestions classify the issue type, severity, and location based on what the inspector captures, with a one-tap confirm or override. The qualified inspector stays in control of every submission. Time on site drops, typing in the field disappears, and data captured is more consistent across teams.
How often should customer experience audits run, and can Customer Experience Audit App schedule them?
Audit frequency depends on risk: high-risk sites or store, fixture, or zones may need monthly audits, while stable sites move to quarterly. Customer Experience Audit App handles this with recurring audit schedules. You set the cycle per site or per asset class, assign an owner, and the app issues each audit, sends reminders, and escalates if one is missed. The dashboard shows which audits are due, in progress, overdue, or complete across the whole estate. Because each audit is scored against weighted criteria, you can see whether scores are improving cycle on cycle, and whether corrective actions from the last audit were actually closed before the next one began. Audit programmes become a managed routine, not a scramble.
What is Customer Experience Audit App?
Customer Experience Audit App is software for running scored customer experience audits across multiple sites. Auditors score each customer experience against weighted pass-fail criteria, attach photo evidence, and the app calculates a comparable score per site. Every failed criterion becomes a corrective action with an owner and due date, so an audit produces fixes, not just a number. Recurring audit cycles can be scheduled per site, with reminders when one is missed.
Inspectly360 powers Customer Experience Audit App with AI Visual Inspection that detects defects such as planogram gaps, stock issues, hygiene lapses, brand-standard deviations from a photo and pre-fills the form, Voice AI that lets inspectors speak observations in English, Hindi, or Marathi, and QR-linked asset history that opens the right checklist on a scan. Schedules, evidence, corrective actions, and a full audit trail aligned to FSSAI, fire NOC, and brand-standard audit requirements stay in one place, so leadership sees what is happening across every site without waiting for anyone to send a report.
What to Include in a Customer Experience Audit App?
A comprehensive audit for retail covers the key areas that affect operations and compliance. Audit customer experience touchpoints with standardized criteria and closure workflows. Your audit should include sections for evidence capture, pass/fail or scoring criteria, corrective action assignment, and sign-off so that nothing is missed and every finding is traceable.
How to Use Customer Experience Audit App
A scored audit only helps if every auditor scores the same way. Follow these steps to run a customer experience audit:
- Open the customer experience audit template, which carries weighted criteria and a scoring scheme.
- Score each customer experience against the criteria and attach photo evidence for any non-conformance.
- Let the app calculate the section and overall score so the site is comparable to others.
- Raise a corrective action for each failed criterion with an owner and due date.
- Sign off the audit. The scorecard and branded report generate automatically.
Retail Inspection Apps, Checklists, and Solutions
Customer Experience Audit App works alongside the Inspectly360 checklist templates, platform solutions, and retail apps linked below, so teams plan, run, and report inspections in one connected system.
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