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What is Chronic Care Management App?
The Chronic Care Management app is built for the care manager, the chronic care lead, and the practice administrator who run a CCM program for patients with two or more chronic conditions. Inspectly360 is a workflow and compliance platform, not an EHR. It works alongside the EHR and handles the CCM operational evidence: the monthly clinical time per patient, the care-plan tasks and their completion, the required patient consent, and the audit trail that supports the CCM claim.
It replaces the spreadsheet tracking monthly minutes by patient, the care plan buried in a document nobody works from, and the scattered record of who consented. It produces one record per patient per month, showing logged minutes, care-plan progress, and consent, so the practice bills CCM against evidence.
What to Track for a CCM Month
A defensible CCM month record tracks the patient's consent to the program, the comprehensive care plan and the tasks worked during the month, and the clinical time spent, which is the core requirement: at least 20 minutes of clinical staff time for 99490, additional time for 99439, and the higher thresholds for complex CCM under 99487. Each time entry is tied to the named staff member and timestamped, and each care-plan task shows who did it and when, so the billing team submits against evidence.
How to Use Chronic Care Management App
A consistent routine keeps chronic care inspections reliable across every site. Follow these steps to run an effective inspection:
- Enroll the patient: capture CCM consent and confirm the two or more qualifying chronic conditions.
- Build the care plan in the app and turn each goal into a tracked task with an owner.
- Log clinical time as the work happens, against the patient, so the monthly total is captured live.
- Watch the at-risk view: patients short of 20 minutes before month end are flagged for outreach.
- Close the month: the record shows minutes, care-plan progress, and consent, ready for billing and audit.
How Chronic Care Management App Runs a Chronic Care Inspection
Step 1
Define and Deploy
Build the chronic care template with objective pass-fail criteria and schedule it to mobile teams.
Step 2
Capture and Verify
Inspectors run the inspection, AI checks photos for infection-control lapses, equipment faults, expired consumables, waste-segregation gaps, and failed items raise corrective actions.
Step 3
Report and Improve
Dashboards built on verified data reveal recurring patterns across every site.
AI-Powered Features for Your Field Workflows
Everything your field team does on paper, Inspectly360 does automatically: faster, more accurate, and without the admin.
Speak. AI Writes It Down.
Inspectors speak their observations in any language. AI transcribes and fills the form in real time. Completely hands-free in the field.
Inspections Done. Report Ready.
The moment an inspection is submitted, a branded PDF, Excel, or CSV report generates automatically. No manual work. No waiting.
Connect Your Existing Tools.
Inspectly360 integrates with the tools your team already uses, including Zoho, Microsoft 365, and SAP. No double entry.
Live Dashboard. Every Site. Always On.
Your operations team sees completion rates, open issues, and compliance scores across all sites in real time. No chasing updates.
Built to Handle Any Challenge
From data collection to compliance: see how teams use Inspectly360 for every use case.
Why Do Teams Need This App?
Use it as a digital workflow so your team captures consistent evidence, stays aligned in the field, and produces reports stakeholders can trust without retyping answers from paper.
A month of CCM work cannot be billed because the 20 minutes were never captured as they happened
The care manager did the calls and the coordination, but the minutes were noted on sticky notes and never totaled. At month end nobody can prove 20 minutes per patient, so the claims are held.
Problem
- Minutes noted informally and never totaled
- Threshold checked after the month closed
- Claims held for lack of evidence
Solution
- Live minute log per patient
- At-risk patients flagged before month end
- Billing-ready time record at month close
The care plan exists in a document but nobody can show it was actually worked during the month
An auditor asks for evidence that the CCM care plan was actively managed. The plan is a PDF from six months ago. There is no record of tasks worked, goals reviewed, or the patient contacted about them.
Problem
- Care plan is a stale document
- No record of tasks worked in the month
- Audit cannot see active management
Solution
- Care plan worked as tracked tasks
- Each task shows owner and date
- Active management visible per month
Frequently Asked Questions
Is Inspectly360 an EHR or does it replace one?
No. Inspectly360 is a workflow and compliance platform, not an electronic health record. It does not store the full clinical chart, and it does not replace your EHR. It runs alongside the EHR and handles the CCM operational and billing evidence the EHR does not track cleanly: the monthly clinical minutes per patient, the care-plan tasks and their completion, the patient consent, and the audit trail. The clinical documentation stays in your EHR; the program operations and billing defensibility live here.
How does the app track the 20-minute monthly requirement?
For each enrolled patient, clinical staff log time against the patient as they do the work, and the app totals it for the month. It shows the running total against the thresholds: at least 20 minutes for 99490, additional increments for 99439, and the higher time and complexity requirements for complex CCM under 99487. Because the minutes are visible mid-month, the care manager can see who is short and schedule outreach before the month closes, rather than discovering the gap after billing.
How are care plans handled?
The comprehensive care plan is built in the app and each goal becomes a tracked task with an owner and a due point. As staff work the plan during the month, the tasks show who did what and when. This turns the care plan from a document produced once into a record of active management, which is what a CCM audit looks for. The plan sits on the same patient record as the monthly time and the consent. The app runs on iOS and Android and works the same way for every inspector on the team.
Does it capture the consent CCM requires?
Yes. At enrollment the app captures the patient's consent to the CCM program, including acknowledgment that only one practitioner can bill CCM per month and that cost-sharing may apply. The consent is stored on the patient record alongside the qualifying conditions, the care plan, and the monthly time log, so an auditor reviewing a claim sees consent and the clinical work in one place. The app runs on iOS and Android and works the same way for every inspector on the team.
Can a multi-site group run CCM across clinics in one app?
Yes. Each site's care managers run their panels, and the chronic care lead sees the roll-up across sites: minutes logged, patients at risk of missing 20 minutes, care-plan progress, and consent status. A central billing team works from one consistent record instead of a different spreadsheet per clinic, which is what makes CCM billing manageable at scale. The app runs on iOS and Android and works the same way for every inspector on the team. Inspectors complete checks offline, and each submission syncs to the dashboard automatically once the device is back in coverage, so nothing is re-keyed.
Health Care Inspection Apps, Checklists, and Solutions
Chronic Care Management App works alongside the Inspectly360 checklist templates, platform solutions, and health care apps linked below, so teams plan, run, and report inspections in one connected system.
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