“Inspectly360 transformed how we manage site safety inspections. The offline capability alone saved us countless hours. Our compliance rate jumped from 72% to 96% in just three months.”
Sarah Mitchell
Meridian Construction Group
Elevator Monitoring System
Looking for an elevator monitoring system built around how your facilities team runs its portfolio? We provide it. Inspectly360 delivers a tailored lift monitoring solution on our platform, configured to your buildings and contractors and integrated with the maintenance and monitoring feeds you already run. Book a demo to scope it.
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Quick Answer
An elevator monitoring system gives facilities and property teams a live view of lift status, faults, and downtime across every building they manage. Inspectly360 provides an elevator monitoring solution tailored to your operation, built on our mobile alerting and reporting platform and configured to your buildings and contractors, integrated with the maintenance and monitoring feeds you already run.
What Is an Elevator Monitoring System, and How Does Inspectly360 Provide It?
Without it, a lift fault is usually reported by the person stuck in front of it. The management team learns about downtime late, cannot see whether the maintenance contractor has responded, and has no record of how often a particular lift fails. Availability targets and service charges are argued from anecdote because nobody holds the data.
How It Works
How Does a Fault Move from Detection to Confirmed Repair?
Facilities teams standardise this loop across a lift portfolio.
- 1
Bring Lift Status Into One View
Each lift's operational status and location sit on one dashboard, so the management team sees the state of the whole portfolio at a glance.
- 2
Alert on Faults and Downtime
A fault or an out-of-service condition raises an alert with the lift, the building, and the time, so downtime is known immediately rather than reported by a tenant.
- 3
Route to the Maintenance Contractor
The alert routes to the responsible contractor or engineer with the detail they need, and the response clock starts against the service agreement.
- 4
Track Response and Confirmed Repair
The system records when the contractor responded and when the lift returned to service, so downtime and response time are measured, not estimated.
- 5
Report Availability and Repeat Faults
Availability, downtime, and repeat-fault patterns roll up per lift and per building, so recurring problems and underperforming contracts are visible.
What Does Elevator Monitoring Cover Across a Managed Portfolio?
Elevator monitoring covers the live condition and response record for every lift in the portfolio. It tracks operational status, faults, downtime, and contractor response, and links to the scheduled maintenance and statutory examination records held elsewhere. The scope below is what the monitoring layer watches and records, distinct from the planned servicing programme and the periodic thorough examination.
What Gets Checked
- operational status of each lift
- fault and out-of-service events
- downtime duration per event
- contractor response time against the service agreement
- return-to-service confirmation
- repeat-fault patterns per lift and building
Common Defects It Surfaces
- unreported downtime found only through tenant complaints
- missed or late contractor response
- recurring faults treated as one-off resets
- availability figures that cannot be evidenced
Evidence Captured
- time-stamped fault and downtime log
- contractor response record against the agreement
- availability and downtime report per lift and building
Templates align to EN 81-20 / EN 81-50, LOLER 1998, ASME A17.1 / A17.4.
Rollout
Rolling Out Elevator Monitoring System
Where Does Inspectly360 Sit Beside Maintenance and Inspection Records?
Inspectly360 is the live monitoring and response layer for lifts, and it connects to the maintenance and inspection records rather than replacing them. Scheduled servicing lives in maintenance software, and statutory thorough examinations live in inspection software. The monitoring system holds live status, faults, downtime, and the response record, and links each lift to its service and examination history. This gives the facilities team one connected view of a lift, current condition alongside planned servicing and statutory examination, without duplicating any of them.
What Should Facilities and Property Teams Validate Before a Pilot?
Validate four things in the pilot. First, that the monitoring signals your lifts and contractors can provide map into the status model. Second, that fault alerts route to the right contractor with a response clock tied to the correct service agreement. Third, that downtime and availability calculations match how your service charges and tenant reports are defined. Fourth, that building managers and the portfolio lead see the right scope through role-based access. Run one building end to end so the alert-to-repair loop is proven on real events before extending to the portfolio.
Security, Roles, and Records
Lift status data drives tenant reporting and contractor performance reviews, so its integrity matters. Inspectly360 enforces role-based access so a building manager sees their site and the portfolio lead sees the estate. Events and responses are logged and retained for the period your reporting and audit needs require, so an availability figure can always be traced to the events behind it. Contractor response records are held against the service agreement, giving an evidence base for performance reviews.
Rollout Across a Lift Portfolio
Start with the buildings where lift reliability causes the most tenant friction, prove the monitoring and response loop there, then extend across the estate. Existing lift and contract details load so the portfolio view is populated from the start. Because the alert routing and service agreements are configuration, each building can carry its own contractor and response terms while availability reporting rolls up to one portfolio view for the management team.
Capabilities
What Elevator Monitoring System Covers
What Elevator Monitoring System covers for your team.
Comparison
What Changes with Inspectly360
Facilities teams comparing Inspectly360 to phone calls and contractor spreadsheets see the difference on five points: fault awareness, response accountability, downtime measurement, repeat-fault visibility, and availability reporting.
| Capability | Without Inspectly360 | With Inspectly360 |
|---|---|---|
| Fault awareness | The first sign of a fault is a tenant complaint or a person stuck in the lift. The management team learns of downtime after the fact. | A fault or out-of-service condition raises an alert with the lift, building, and time, so downtime is known the moment it starts. |
| Response accountability | Whether the contractor has responded is unclear. Chasing happens by phone and the response time is nobody's recorded number. | Alerts route to the responsible contractor and the response clock runs against the service agreement, so accountability is recorded. |
| Downtime measurement | Downtime is estimated from memory when a dispute arises, and estimates from the two sides rarely agree. | The system records fault time and return-to-service time, so downtime per event is measured rather than argued. |
| Repeat-fault visibility | A lift that fails repeatedly is not flagged, so the underlying problem is patched again and again without being solved. | Repeat faults per lift are visible, so a chronic unit is identified for a deeper fix rather than another temporary reset. |
| Availability reporting | Availability figures for service charges and tenant reporting are assembled by hand and easily challenged. | Availability and downtime roll up per lift and building from recorded events, so reporting rests on data. |
One Platform. Mobile-First. AI-Powered.
Manage every checklist in one connected workspace, capture evidence on mobile at the point of work, and let AI turn field inputs into clear, stakeholder-ready reports in minutes.
Collaborate
Collaborate with your team anytime, anywhere
See which checklists your team has in progress across every site, jump into the same inspection with one tap, and keep field, supervisor, and back-office views in sync without sending screenshots on WhatsApp.
- Organise inspection data by site, team, and date
- Assign checks to the inspector or vendor responsible
- Track completion across every location in one view
- Keep field and back-office in sync in real time
- Comment on findings without leaving the inspection
Custom Reports
Custom reports that guide your decision making
Every team reports differently. Build the report your operations, quality, or compliance leads actually want to read, share it as a branded PDF, and schedule delivery to the stakeholders who need it.
- Branded PDF and CSV export from any completed inspection
- Schedule weekly or monthly delivery to managers and clients
- Share to email, Drive, Teams, or Slack in one click
- Filter findings by site, severity, or corrective-action status
Powerful Analytics
Analyse your inspection data with confidence
See completion, pass rate, and recurring findings across every checklist and every site, without pulling spreadsheets together at the end of the month.
Who It's For
What Teams Get from Elevator Monitoring System
What changes once elevator monitoring system is standardised on Inspectly360.
- A lift fault is known at the management office the moment it happens, not when a tenant calls.
- Alerts route to the responsible contractor with a running response clock, so accountability is recorded, not chased.
- Downtime is measured per event, so service-level and service-charge conversations rest on data rather than memory.
- Repeat-fault patterns surface the chronic units that need a real fix instead of another temporary reset.
- Availability reporting per lift and building is assembled from recorded events, so tenant reporting stands up to challenge.
- Monitoring links to maintenance and statutory examination records, giving one connected view without duplicating them.
Reviews From Real People
4.5/5TrustpilotBased on 3,987 reviews
What our
customers are
saying
“The AI-powered defect detection has changed how we work. Our inspectors capture photos and the system flags issues we'd have missed. It's like having an expert reviewer on every site visit.”
James Chen
Pacific Manufacturing Co.
“Rolling out digital checklists across multiple projects gave us instant visibility into recurring safety issues. We now resolve critical findings in hours instead of days.”
Olivia Carter
Northbridge Infrastructure
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Which Checklist Templates Should Teams Pilot First?
Get started with inspection and audit checklist templates.
Inspections
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Work Orders
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Complete work orders with checklist items, photos, and sign-off. Track completion and proof of work.
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Maintenance
Maintenance Checklist
Preventive and corrective maintenance inspections. Log repairs, parts, and condition with photos and follow-ups.
27,400+GET
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Run building inspections on phones and tablets with offline forms, photo evidence, and instant reports.
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Building Inspection Audit App
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Frequently Asked Questions About Elevator Monitoring System
How is an elevator monitoring system different from lift maintenance software?
They answer different questions. An elevator monitoring system tells you the state of every lift right now: which are running, which have faulted, how long one has been down, and whether the contractor has responded. Lift maintenance software manages the planned servicing schedule: which service is due, what was done, and when the next visit falls. Monitoring is about live condition and response; maintenance is about the planned programme. They are complementary, and Inspectly360 links a lift's monitoring record to its maintenance history so you see both. If your problem is not knowing about outages until tenants complain, you need monitoring; if it is keeping servicing on schedule, you need the maintenance side, and most portfolios benefit from both connected.
Does it replace statutory lift examinations?
No, and it is important to be clear about that. In many jurisdictions lifts require periodic thorough examination by a competent person, for example under LOLER in the United Kingdom, and that is a formal inspection with legal standing. An elevator monitoring system does not perform or replace that examination. What it does is track live status, faults, and downtime between examinations, and hold the record of availability and response. Inspectly360 links each lift to its examination records so the statutory history sits alongside the live monitoring data, but the examination itself remains a scheduled inspection carried out and certified by a competent person. Monitoring strengthens day-to-day oversight; it does not discharge the statutory duty.
How does it know when a lift has a fault?
Fault awareness can come from connected signals where the lift or its controller can report status, and from structured reporting where a building team or contractor logs an out-of-service condition. Inspectly360 focuses on bringing those signals into one record with a time, a location, and a status, then driving the alert and response workflow from them. The value is less in any single detection method and more in what happens next: the event is logged, routed to the responsible party, and tracked to confirmed repair, so downtime is measured and accountability is clear. The system is designed to work with the monitoring signals a portfolio actually has rather than assuming a single manufacturer's telemetry.
Can it hold contractors to their response times?
Yes, and this is often the strongest reason teams adopt it. When a fault alert is raised, it routes to the responsible contractor or engineer and a response clock starts against the service agreement. The system records when the response happened and when the lift returned to service, so response time and downtime become measured facts rather than estimates argued after the event. Over time, availability and response performance roll up per contract, so a contractor that consistently misses agreed response times is visible with evidence at the next review. This changes the service conversation from one side's memory against the other's into a shared record that both can see, which tends to improve performance on its own.
Does it work across a portfolio of buildings?
Yes. The system is built for facilities and property teams managing lifts across many buildings rather than a single site. One dashboard shows the status of every lift in the portfolio, alerts identify the building and unit, and reporting rolls up availability, downtime, and repeat faults by lift and by building. This lets a central management team see where the problems concentrate, which buildings and which contracts underperform, and where a chronic unit needs attention. Access is role-based, so a building manager can focus on their own site while the portfolio lead sees the whole estate, all from the same underlying record rather than a separate spreadsheet per building.
How does downtime reporting help with service charges?
Lift availability often feeds tenant service charges and service-level commitments, and those figures are frequently challenged because they are assembled from memory. Because Inspectly360 records the fault time and the return-to-service time for each event, availability and downtime are calculated from recorded data rather than estimated. When a tenant or an owner questions a figure, the management team can show the underlying events that produced it. This makes service-charge reporting more defensible and reduces disputes, and it also surfaces whether poor availability traces to the equipment itself or to slow contractor response, which points to the right corrective action rather than a general complaint about lift reliability.
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