Take a Photo. AI Fills the Form
Your inspector takes a photo of any asset or defect. AI reads it and fills the inspection form automatically. No typing. No manual entry.
From Detection ToVerified Closure
One issue platform for operations managers and site managers running multi-site programs where 'marked done' and 'actually fixed' have to be the same thing. Every issue carries assignment, deadline, escalation path, photo evidence, and verified closure aligned to the SLA the operation is measured on.
Works OfflineiOS & AndroidFree Setup & Onboarding
Quick Answer
Centered on sEMA racking checks, damage grading, and corrective tracking. Issue tracking and resolution software is a mobile-first system that captures, assigns, escalates, and verifies the closure of every operational issue raised by an inspection, complaint, audit finding, or field observation.
Available on Mobile
Run Issue Tracking & Resolution on the Inspectly360 Mobile App
Inspect on iOS and Android with no internet required. Capture photos, let AI flag defects, and generate audit-ready reports in the field.
What Is Issue Tracking and Resolution Software for Multi-Site Operations Teams?
For the field team, a failed inspection item, a customer complaint, or a contractor observation creates an issue with photo evidence, location, severity, and the originating context attached. Voice AI captures the description without typing; AI smart suggestions pre-fill category and likely owner; the inspector confirms or overrides. The issue is on the right person's screen before the inspector leaves the site.
Before and After Inspectly360
What changes once issue tracking & resolution runs on one mobile-first platform.
Before Inspectly360
- SLAs are written into contracts but enforced by manual reminders.
- The same HVAC fault is flagged seven times in six weeks across three sites and nobody connects the dots.
- Root cause is written into the closure comment as free text and never read again.
- Contractors are given email access to the whole issue list or forwarded individual messages by the supervisor.
- Field issues sit in one tool, customer tickets in Zendesk or Salesforce, work orders in CMMS, and incidents in ServiceNow.
After Inspectly360
- Severity-driven SLA timers run continuously; breach prediction flags issues likely to breach 25 percent before the deadline so the escalation happens beforeā¦
- Repeat-issue detection cross-references asset, zone, category, vendor, and root cause.
- Closure requires a structured root-cause code (5 Whys, Ishikawa, or ITIL problem category) plus optional corrective and preventive actions.
- Vendors get a scoped mobile profile that surfaces only the issues, sites, and assets explicitly assigned to them.
- Bidirectional integration with ServiceNow, Jira Service Management, Zendesk, Zoho Desk, Salesforce Service Cloud, and Microsoft Dynamics.
How Does an Issue Run from Capture to Verified Closure?
Issue programs roll out from the inspection layer outward: capture and assignment discipline first, then SLA-aware escalation, then root-cause coding and ITSM connectivity once the operating model has earned them.
- 1
Tie Every Issue to Its Originating Inspection
Issues are auto-created the moment an inspection item fails or a complaint is logged. Photo evidence, location, severity, and inspector notes attach automatically. Manual issue creation is allowed for off-inspection observations but inherits the same data model.
- 2
Route Assignment by Skill, Site, and Vendor
Configure routing rules that pick the right owner from the start: by category (electrical, HVAC, cleaning), by site, by vendor scope, or by skill match. Round-robin and workload balance prevent the same supervisor inheriting every issue.
- 3
Configure SLA-Aware Escalation
Severity-driven SLA timers (critical 4 hours, high 24 hours, medium 72 hours, low 7 days) escalate to the named supervisor, the on-call manager, and the director on the documented breach windows. Quiet hours and shift-handover rules avoid waking the wrong person.
- 4
Apply Root-Cause Coding and Repeat-Issue Detection
Closure requires a root-cause code (5 Whys, Ishikawa, or ITIL problem category) so issue data feeds preventive controls rather than just resolution metrics. Repeat-issue detection cross-references asset, zone, vendor, and category to surface failure modes the operation should already have controlled.
- 5
Integrate the ITSM, ERP, and Customer-Facing Stack
Bidirectional integration with ServiceNow, Jira Service Management, Zendesk, Zoho Desk, and Microsoft Dynamics keeps issue and ticket data in sync. Customer-facing visibility (scoped, read-only) replaces the email update with a shareable status link.
What Does Issue Tracking Cover?
Issue tracking checks issue capture and triage, ownership and assignment, severity and SLA targets, corrective-action progress, closure verification with evidence, and recurrence analysis. Operations and maintenance teams capture a photo and a reading on each point, offline where signal is poor, and a named reviewer signs the round off, so every multi-site record proves what was checked, when, and by whom, and stays aligned to ISO 9001, and ISO 45001.
What Gets Checked
- Issue capture and triage
- Ownership and assignment
- Severity and SLA targets
- Corrective-action progress
- Closure verification with evidence
- Recurrence analysis
Common Defects It Surfaces
- Unassigned issue
- Missed SLA target
- Unverified closure
- Recurring fault
- Lost or missing evidence
Evidence Captured
- Issue photo
- Assignment record
- Closure photo
Templates align to ISO 9001, ISO 45001.
AI-Powered Features for Your Field Workflows
Everything your field team does on paper, Inspectly360 does automatically: faster, more accurate, and without the admin.
Speak. AI Writes It Down.
Inspectors speak their observations in any language. AI transcribes and fills the form in real time. Completely hands-free in the field.
Inspections Done. Report Ready.
The moment an inspection is submitted, a branded PDF, Excel, or CSV report generates automatically. No manual work. No waiting.
Connect Your Existing Tools.
Inspectly360 integrates with the tools your team already uses, including Zoho, Microsoft 365, and SAP. No double entry.
Live Dashboard. Every Site. Always On.
Your operations team sees completion rates, open issues, and compliance scores across all sites in real time. No chasing updates.
One Platform. Mobile-First. AI-Powered.
Manage every checklist in one connected workspace, capture evidence on mobile at the point of work, and let AI turn field inputs into clear, stakeholder-ready reports in minutes.
Collaborate
Collaborate with your team anytime, anywhere
See which checklists your team has in progress across every site, jump into the same inspection with one tap, and keep field, supervisor, and back-office views in sync without sending screenshots on WhatsApp.
- Organise inspection data by site, team, and date
- Assign checks to the inspector or vendor responsible
- Track completion across every location in one view
- Keep field and back-office in sync in real time
- Comment on findings without leaving the inspection
Custom Reports
Custom reports that guide your decision making
Every team reports differently. Build the report your operations, quality, or compliance leads actually want to read, share it as a branded PDF, and schedule delivery to the stakeholders who need it.
- Branded PDF and CSV export from any completed inspection
- Schedule weekly or monthly delivery to managers and clients
- Share to email, Drive, Teams, or Slack in one click
- Filter findings by site, severity, or corrective-action status
Powerful Analytics
Analyse your inspection data with confidence
See completion, pass rate, and recurring findings across every checklist and every site, without pulling spreadsheets together at the end of the month.
Who Benefits from a Digital Issue Platform, and What Does Each Role Get?
What changes once issue tracking & resolution is standardised on Inspectly360.
- Operations Managers: One portfolio view of open, breached, blocked, and verified-closed work by site, category, vendor, and severity, ready for the operations review without a Friday compile cycle.
- Site Managers: Failed items land on the right person's screen before the inspector leaves the site; the late-evening WhatsApp triage cycle ends.
- Field Inspectors and CE Teams: Photo evidence, GPS, and AI smart suggestions reduce capture time to under 30 seconds per issue.
- Vendors and Contractors: Scoped mobile profile with their assigned issues only; photo-verified closure earns them a published scorecard rather than ad-hoc feedback.
- Customer-Facing Account Managers: Scoped read-only links replace the email update with a shareable status URL that reduces inbound escalation calls.
- Reliability and Process Teams: Repeat-issue detection and structured root-cause coding feed preventive controls rather than just resolution metrics.
- Internal Auditors and Compliance Teams: Audit-grade event logs, root-cause data, and verified-closure evidence support ISO/IEC 20000 and ITIL surveillance audits without manual reconstruction.
Reviews From Real People
4.5/5TrustpilotBased on 3,987 reviews
What our
customers are
saying
āInspectly360 transformed how we manage site safety inspections. The offline capability alone saved us countless hours. Our compliance rate jumped from 72% to 96% in just three months.ā
Sarah Mitchell
Meridian Construction Group
āThe AI-powered defect detection has changed how we work. Our inspectors capture photos and the system flags issues we'd have missed. It's like having an expert reviewer on every site visit.ā
James Chen
Pacific Manufacturing Co.
āRolling out digital checklists across multiple projects gave us instant visibility into recurring safety issues. We now resolve critical findings in hours instead of days.ā
Olivia Carter
Northbridge Infrastructure
Ready to Move Issue Tracking & Resolution Off Paper?
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Which Issue and Punch-List Templates Should Teams Pilot First?
Get started with inspection and audit checklist templates.
Snagging / Punch List
Snagging Inspection Checklist
Catch defects before handover and generate punch list reports in minutes. Room-by-room finish checks, evidence, and corrective actions.
52,000+GET
Snagging / Punch List
New Build Apartment Snagging Checklist
Pre-handover snagging for new build apartments. Room-by-room finish checks, MEP, and defect tracking before keys.
28,500+GET
Safety Inspection
Scaffolding Inspection Checklist
Utilize this Scaffolding Safety Inspection Checklist to spot hazards, verify stability, and ensure compliance with safety standards before work begins.
19,800+GET
Service Report
Field Service Report Form
Capture job details, measurements, work performed, photos, and sign-offs in one structured field service report form.
14,200+GET
Which Mobile Issue Apps Run on iOS and Android?
Use these apps to run inspections and audits.
Issue Tracking App
by Inspectly360
issuetrackingclosure
Track operational issues from identification to resolution with ownership and closure evidence.
Get the App
Snagging and Punch List App
by Inspectly360
snaggingpunchlist
Digitize snagging and punch list workflows with forms, evidence capture, and automated reporting.
Get the App
Corrective Action App
by Inspectly360
correctiveactionclosure
Assign, track, and verify corrective actions with accountability and proof of closure.
Get the App
Defect Tracking App
by Inspectly360
defecttrackingclosure
Track defects from detection to verified closure with ownership, SLA timelines, and proof.
Get the App
Incident Tracking App
by Inspectly360
incidenttrackingsla
Track incidents from report to closure with ownership, SLA visibility, and escalation controls.
Get the App
Frequently Asked Questions About Issue Tracking & Resolution
How does SLA-aware escalation work in practice, and what governs the timer?
Each issue inherits a severity (critical, high, medium, low) from the inspection finding, the customer complaint, or manual classification. Severity drives the SLA timer (commonly 4 hours, 24 hours, 72 hours, 7 days, but fully configurable per program). The timer respects quiet hours, shift handover, and on-call rotations so an after-hours critical wakes the on-call engineer, not the office-hours supervisor. Breach prediction flags issues likely to miss SLA at 25 percent before the deadline with a recommended action (re-assign, escalate, request extension). Escalation history is logged for accountability, and SLA performance per site, category, and vendor renders on the live dashboard so the operations review opens on the actual SLA picture rather than a sample.
How does repeat-issue detection identify a recurring fault across sites and vendors?
AI cross-references closed and open issues by asset class, zone, location, vendor, category, and structured root-cause code over a rolling window (default 90 days, configurable). The model surfaces clusters that share two or more of those dimensions, so an HVAC fault flagged seven times in six weeks across three sites under the same AMC vendor surfaces automatically with frequency, affected sites, trend direction, and the cumulative cost. The dashboard links straight to the originating inspections, supporting evidence, and the responsible vendor scorecard, so the root-cause project starts in the same session the cluster was identified. Repeat issues stop hiding behind the volume of unrelated work.
Which root-cause coding methodologies are supported, and how are they enforced?
Closure requires a structured root-cause code chosen from a configurable methodology library: 5 Whys (workflow walks the engineer through the question chain), Ishikawa fishbone (six-M categorisation with the contributing cause documented), and ITIL problem management codes for IT-adjacent operations. Methodologies can vary per program, so a manufacturing line uses 5 Whys while a service-desk integration uses ITIL codes. The closure form prevents save without a root-cause code, which is the discipline auditors look for when continuous-improvement programs claim maturity. The structured data feeds preventive controls, recurring-issue analytics, and ISO/IEC 20000 problem-management reporting from the same record.
How are issues routed to the right owner at the point of capture?
Assignment rules can match on category (electrical, HVAC, plumbing, cleaning, safety), site, asset class, severity, vendor scope, or skill match against the workforce skill matrix. Round-robin and workload-balanced routing prevent the same supervisor inheriting every issue. AI smart suggestions pre-fill likely owner from historical patterns; the inspector confirms or overrides. For programs with shift coverage, routing respects the shift schedule so an issue captured at 21:00 lands on the on-shift supervisor, not the daytime team. Routing failure (no matching rule) escalates to a documented default owner so issues never sit unassigned.
How does the vendor portal work, and what do vendors see versus internal teams?
Vendors get a scoped mobile profile and web portal that surfaces only the issues, sites, and assets explicitly assigned to them. They can upload photo evidence, request information, log on-site time, and propose closure with required evidence reviewed by a named internal approver before the issue actually closes. Vendors cannot see other contractors' work, other sites' data, or any customer information unless those scopes are explicitly granted. Vendor scorecards (closure time, re-open rate, fix-quality score) are visible to both the operations team and the vendor themselves, which is what mature programs find drives behaviour faster than escalation alone. RBAC is enforced server-side so a tampered request cannot escalate visibility.
Are issues raised from mobile photo evidence, and how is the evidence captured?
Field inspectors, contractors, and customer-facing teams raise issues directly from the Android or iOS app. The capture flow is photo-first: the inspector takes a photo, optionally annotates it on-screen, and dictates the description (Voice AI transcribes in English, Hindi, Marathi, Spanish, Arabic). GPS coordinates, inspector identity, and asset confirmation (QR or manual) attach automatically. AI smart suggestions pre-fill category and severity for one-tap confirmation. The offline-first design means capture works in basements, plant rooms, and remote sites with no signal; sync happens in the background when coverage returns.
Less Paperwork. More Visibility.
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- 14 Days Free Trial
- 1000+ Templates
- Unlimited Integration
